Polar Training

Bespoke training solutions to help


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Dealing with Difficult People


What can frontline staff do to make those difficult conversations with customers or service users easier to handle?

Managing Stress in the Workplace


Why the best stress policies aren’t enough on their own.

Debt and Mental Health


What are the implications for organisations who employ staff dealing with debt recovery?

Customers or service users who talk about suicide


How should frontline staff respond to individuals who talk about suicide and what can organisations do about it?

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Polar Training Services is a unique workplace training provider established by Jonathan Moran, designing and delivering advanced communication skills courses for frontline staff and managers across the UK.

Jonathan is a qualified training professional working in learning and development for over 15 years. His experience of designing and delivering bespoke specialist communication skills courses spans across all sectors.

Jonathan began his career in training in the Financial Services Sector before moving to work in Local Government. More recently he has been responsible for managing Samaritans Workplace Training Service. He has had an association with Samaritans for over 20 years and continues to deliver workplace training for the charity. 

Jonathan specialises in developing and delivering courses for frontline staff and managers dealing with a range of difficult or emotionally challenging situations. (For details of some of the many organisations Jonathan has worked with and feedback he has received click here.)

He also works with individuals offering career development sessions on a 1-1 basis, to enhance their job search, presentation and interview skills and confidence.

Jonathan is a qualified member of the CIPD and BILD. He is also qualified to use the following popular and well respected tools:

  • Myers-Briggs Type Indicator® (Step I and Step II)
  • FIRO® Element B
  • Belbin® Team Roles


He is a registered NLP Master Practitioner.