Polar Training

Bespoke training solutions to help


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Dealing with Difficult People


What can frontline staff do to make those difficult conversations with customers or service users easier to handle?

Managing Stress in the Workplace


Why the best stress policies aren’t enough on their own.

Debt and Mental Health


What are the implications for organisations who employ staff dealing with debt recovery?

Customers or service users who talk about suicide


How should frontline staff respond to individuals who talk about suicide and what can organisations do about it?

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Bespoke Courses for Managers 


Many organisations have policies in place to manage levels of performance, absence and stress. The success of those policies stands or falls on the ability of line managers to implement them effectively. Many managers lack the skills and confidence to have those necessary, but difficult conversations resulting in problems escalating before they are eventually addressed.


Polar Training Services specialises in running bespoke, high impact programmes aimed at enhancing the staff care skills of managers across the public, private and not for profit sectors. You won’t find a list of courses with set learning outcomes here because managers needs in these areas vary enormously that’s why no two training solutions are ever the same.


Some of the sessions we have run in this specialist area include:



Call us or email us today to discuss your training needs further and let us create a training solution that’s right for you.